Warranty Replacement
How to Submit a Claim
• Within 30 days of purchase — all customers: Email cs@straightaheadbeauty.com to initiate your claim. Approved replacements are free of charge. No shipping or handling fees apply.
• After 30 days — U.S. customers: Use the online warranty claim form. Approved replacements are subject to the standard U.S. shipping and handling fee applicable to your purchased item. Additional fees apply to Alaska, Hawaii, and Puerto Rico as listed below.
• After 30 days — customers outside the United States: Contact cs@straightaheadbeauty.com before submitting a warranty claim. Do not use the U.S. online claim form. Approved replacements are subject to the standard U.S. shipping and handling fee applicable to your purchased item, plus any additional location fee listed below.
Tool:
Warranty Cost:
Required Verification
All claims require:
• Valid proof of purchase or proof of warranty registration.
• A short, continuous video clearly showing the product, your unique verification code, and the power cord being cut according to Customer Service’s specific instructions.
A replacement will be issued only after all required documentation is received and the Warranty Department reviews and approves your verification video.
Additional Location Fees — After 30 Days Only
The fees below are added to the standard U.S. shipping and handling fee applicable to your purchased item. They do not replace that fee.
• Alaska, Hawaii, Canada, and Puerto Rico: An additional $19.99 USD
• Mexico: An additional $29.99 USD
Your total fee is the applicable U.S. shipping and handling fee plus the additional location fee. No fees apply to approved replacements within 30 days of purchase.
Questions?
Email cs@straightaheadbeauty.com.