Shipping policy
Shipping Policy
Thank you for shopping with Straight Ahead Beauty. Here is how we process and ship your order.
Order processing
Orders usually ship within 1–2 business days. We don't ship on weekends or holidays. You'll receive a tracking link by email as soon as your order ships.
Cancellations and address changes
An order can be cancelled or have its delivery address changed only before it ships. Because orders can ship quickly, please contact us right away at cs@straightaheadbeauty.com or through the chat on our website.
Shipping costs
Free shipping on US orders of $120 or more.
Shipping options and their exact cost for your address are shown at checkout before you pay.
Delivery times (after your order ships)
- Standard: 3–7 business days
- Expedited: 2–3 business days
- Overnight: 1 business day
Delivery times are carrier estimates, not guarantees. Business days exclude weekends and holidays.
Carriers and addresses
We ship with FedEx and USPS. P.O. boxes can be shipped by USPS only. We can't ship to APO/FPO addresses.
International orders
We ship to select countries outside the US. Shipping is calculated at checkout from your address. Import duties, taxes and customs fees are set by the destination country and are paid by the customer unless checkout says otherwise.
Missing or damaged packages
If tracking shows your parcel as delivered but you haven't received it, please check with neighbors and your building's mailroom and allow 48 hours, then contact us. Missing packages should be reported within 7 days of the delivery date, and damage within 48 hours of delivery, with your order number and photos.
Warranty replacements
Shipping of a warranty replacement is included in the warranty fee. Replacements ship within one week of approval (or of payment, when a fee applies).
Questions
Straight Ahead Beauty
1251 Sawgrass Corporate Parkway, Sunrise, FL 33323
Email: cs@straightaheadbeauty.com