Política de envío

Thank you for shopping with Straight Ahead Beauty. Please review our shipping policy before placing your order.

Order Processing

Orders placed before 3:00 p.m. Eastern Time on a business day are typically processed and shipped the same day.

Orders placed after this cutoff, on weekends, or on recognized holidays are typically processed and shipped the next business day.

Processing times may be longer during promotions, holidays, product launches, or periods of high order volume. Order processing time is separate from carrier transit time.

Shipping Methods and Rates

We ship via FedEx and USPS. Shipping charges are:

• Standard Shipping: $10
• Expedited Shipping: $20
• Alaska, Hawaii, Puerto Rico, and U.S. territories: $40 per order

Available shipping options and applicable charges are displayed at checkout before payment.

Delivery estimates begin after order processing and are not guaranteed. Weather, holidays, carrier operational issues, customs clearance, and other circumstances beyond our control may affect delivery times.

Domestic Shipping

We ship throughout the contiguous United States, Alaska, Hawaii, Puerto Rico, and U.S. territories.

P.O. box orders must ship via USPS.

We do not currently ship to APO/FPO military addresses.

International Shipping

We offer international shipping to select countries and destinations.

Available shipping options and rates are displayed at checkout. Estimated delivery times vary by destination, shipping method, and customs processing.

Customers are responsible for any applicable customs duties, import taxes, tariffs, or other fees imposed by the destination country. These charges are not included in shipping fees paid at checkout.

Customs clearance may cause delays beyond our control.

Order Tracking and Signature Confirmation

Once your order has been processed and accepted by the carrier, you will receive a shipping confirmation email with your tracking number.

Tracking information may take up to 24 hours to update after the carrier scans your package.

Customers are responsible for monitoring tracking updates and arranging for someone to receive the package if signature confirmation is selected.

For apartment complexes, multi-unit residences, office buildings, or areas where package theft is a concern, we strongly recommend selecting signature confirmation at checkout.

Additional fees may apply.

Missing or Delivered Packages

Once a package has been transferred to the carrier, the carrier handles transit and delivery.

If tracking shows “Delivered” but you have not received your package:

• Verify the shipping address provided at checkout.
• Check with household members, neighbors, apartment management, or your mailroom.
• Allow up to 48 hours for the carrier to complete delivery updates.
• Contact the carrier directly to request a package trace.

Missing packages must be reported to Straight Ahead Beauty within 7 days of the delivery date shown in tracking.

Straight Ahead Beauty is not responsible for packages lost or stolen after the carrier confirms delivery. However, we will assist with carrier claims when possible.

Damaged Packages

If your package arrives damaged, contact our Customer Support team within 48 hours of delivery and provide:

• Your order number
• Clear photos of the damaged product
• Photos of the exterior packaging
• Photos of the shipping label

Photos of all internal packaging materials

Keep the product and all packaging materials until your claim has been reviewed.

Failure to retain packaging may affect the carrier’s ability to approve a claim.

Refused or Unclaimed Packages

Packages refused by the recipient or returned as unclaimed may incur additional shipping charges.

If you request reshipment, all applicable reshipping fees must be paid before the order is sent again.

Original shipping charges are non-refundable.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Straight Ahead Beauty is not responsible for delays, losses, or additional shipping charges resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

If an order is returned because of an address error, additional shipping charges may apply before it can be resent.